Shipping Policy

At Zitarri, we are committed to delivering your order to you quickly, safely, and cost-effectively. Please read our shipping guidelines below to understand how your delivery is managed.

1. Order Processing Times

All orders are processed within 1–3 business days (excluding weekends and public holidays) after you receive your order confirmation email. You will receive another notification when your order has shipped.

Peak Periods: During high-volume periods (such as Christmas, Black Friday, or major sales), processing times may extend up to 4–5 business days. We appreciate your patience during these busy times.

2. Domestic Shipping Rates & Delivery Estimates

We ship nationwide across Australia using Australia Post.

Shipping Tier	Estimated Delivery Time	Cost
Standard Shipping	2–5 business days (Same state) 3–7 business days (Interstate)	Flat rate of $5.70
Express Shipping	1–2 business days (Next day within defined networks)	Flat rate of $9.70
Regional / WA / NT	4–8 business days (Up to 10 for remote areas)	Standard rates apply (No carrier surcharge)

Note: Delivery timeframes are estimates provided by our courier and are subject to network delays, regional challenges, or extreme weather events.

3. Delivery Constraints & Exclusions

• PO Boxes & Parcel Lockers: We cannot deliver to PO Boxes and Australia Post Parcel Lockers. Please provide a physical residential or business address at checkout to avoid shipping delays.

• Incorrect Addresses: It is the buyer’s responsibility to ensure the correct shipping address is provided at checkout. If a package is returned to us due to an incorrect or incomplete address, a re-delivery fee of $15.00 will apply.

4. Tracking & Delivery Signature

Once your order has been dispatched, you will receive a tracking notification via email with a link to track your package online.

Authority to Leave (ATL): By default, shipments are marked with Signature Required. If you are not home at the time of delivery, the courier will  leave a card to collect it from your local post office or depot.

5. International Shipping

We do not offer international shipping at this time.

6. Lost, Damaged, or Broken Items

Your satisfaction is extremely important to us. If your package arrives damaged or does not arrive within the estimated timeframe, please follow these steps:

• Damaged Items: Please email us at operations@zitarri.com within 24 hours of delivery. Include your order number and clear photos of both the damaged product and the outer packaging. Do not dispose of the items until we have responded.

• Missing Parcels: If your tracking indicates the package has been delivered but you cannot locate it, please check with family members or neighbours, and look in secure spots around your property before contacting us. If it remains missing, contact us so we can launch a formal investigation with the carrier.

Australian Consumer Law (ACL) Compliance Notice: Our shipping policy sits alongside your rights under the Australian Consumer Law. We take full responsibility for ensuring your items reach you safely. If an item is lost or arrives broken during transport, we will offer a replacement, store credit, or a full refund in accordance with consumer guarantees.

If you have any further questions regarding our delivery practices, please do not hesitate to reach out to our customer service team at operations@zitarri.com 

Policy last updated: 8 June 2026